A Place to Grow

Our Client is a Managed Print Services Company (MPS) focused on the management and optimization of printer and copier fleets. We have quickly become a recognized leader in the MPS market with a national client base. In addition we have been selected among hundreds of competitors as a specialist supporting some of the largest IT contracts in the federal government. 

Note: This is a key support position with responsibility of working with Clients, our Sales Team, Technical Support and Management. This is a go to position for our continued growth and development. Based on individual’s skills a compensation package of $40,000-$50,000 and Full Benefits. 

“We have sustained 10 consecutive years of sales and profit growth, are debt free, and projected to continue this trend. We create an atmosphere of fun and enthusiasm for our customers and employees combining our energy for work with our passion for life.”

The Company has a rock-solid operating platform that includes: 

• A very focused product line: 5,000 SKUs from over 70 manufacturers. Current product categories are toner, ink jet, data storage media, printers and accessories.
• A diverse portfolio of clients in every vertical market.
• Award winning technologies with solid operational excellence:  
• Four regional distribution centers that service customers with 99% accuracy and over 97% fill rate. 
• Over 40% of all orders are processed electronically. 
• MPS Print Management Program: 
•        Provides remote monitoring into end user environments.                                                  Proactive supply and service modules.                                                                                        Nationwide 3rd party repair service

POSITION SUMMARY

The MPS Operations Manager is responsible for the development and management of all operational services to support the company’s various MPS programs. 

Duties include:

           - Key relationships with Management, Sales team and Service &

             Software Providers                       

               - MPS Order Entry

           - Contract Administration

           - Proposal generation/RFP response

           - Software Support

           - Service/Help/Dispatch 

This position is also responsible for ongoing management and improvement of cost and quality metrics for all MPS-related services. 

Current MPS services include:

            - Data Collection Services (DCS)

            - Auto Toner Replenishment System

              (ATRS®)

            - Proactive Service Error Monitoring

            - Help Desk/Dispatch

            - 3rd Party Break/Fix Service